FAQ

When you sign up on the platform, you will be asked to enter your email address and you are then asked to set a secure password. Once you have created your account you will be prompted to completion of forms and consent

You can reset or change your password by clicking on the forgot my password link. If you need additional support please contact send an email to:patientsupport@helloklarity.com

You can book an appointment using Amy’s custom booking link through Klarity https://www.kiwihealth.com/services/Amy-Read/86 Or You may log in your account and navigate to appointments Or You may book your appointment on Amy’s website www.sunshinefunctionalmedicine.com

You can reschedule your appointment by accessing the appointments tab on your portal or by contacting the provider or provider’s assistant directly through the platform.

You will receive appointment reminders through email or text messages, depending on your preferences.

To cancel an appointment, navigate to your upcoming appointment, and select the option to cancel or by messaging us through the portal. Please note that appointments must be canceled at least 24 hours in advance to avoid being charged the full visit fee. Refunds are not given for appointments canceled or rescheduled within 24 hours of the appointment.

Yes, this platform uses encryption and follows strict compliance with HIPAA laws to ensure your personal and health information is kept secure and confidential

You will receive a link in your email or you can see the form in your portal by accessing the charting tab then go to forms and you will see the forms that need to be filled out. You can fill out the intake forms through any device, such as a computer, tablet, or smartphone. Simply follow the instructions, and your information will be submitted securely

It is important to complete your intake forms at least 24 hours before your appointment. If not your scheduled appointment will be canceled or marked missed and no refund will be issued. If this occurs, you will need to pay for a new appointment

Monday 9:00AM-2:00PM Tuesday 9:00AM-7:00PM Wednesday 7:00AM-2:00PM Thursday 7:00AM-2:00PM Friday 7:00AM-12:00PM Saturday 9:00AM-12:00PM every other weekend Regular Office Hours M-F 9am-5pm S- 9-12 every other weekend Office closed for all major holidays

If you are having a medical emergency, please call 911 or go to your local emergency room or reach out to the National Suicide Prevention Hotline: Call 988 or 800-273-8255. Crisis Text Line: Text Home to 741-741. If you have a safety plan in place I also encourage you to reach out to your emergency contact after you have contacted your emergency services.

To confirm the ADHD diagnosis, you will have to take the QB Neuropsychological test. At your ADHD initial visit your provider will determine if you meet the guidelines for ADHD diagnosis. If you meet the criteria for diagnosis you will be registered for the QB test. The QB test is included in your initial visit fee so there are no additional fees. After your initial appointment you will receive an email message alerting you that you have a document sent by your provider. This document will include your voucher code and detailed instructions for taking your test. You will also receive a message in the chat area of your portal with your voucher code.

You can change or add your car details on your portal. First navigate the billing tab, then click “payment”, on the right upper corner you will see “change bank account” and then you will ask for your new card details.

You can request a pharmacy change on the refill request intake form. You must include the pharmacy name and street address including the city. Or You may message us in the portal with the details of your preferred pharmacy and then my staff will update your profile.

You can send a message in the portal or you can schedule your refill appointment in your portal. You can use this link to schedule a refill for any service type: refill booking link Most refill appointments are pre-scheduled by your provider during your video call appointment. For a refill prescription, your provider will schedule it on the 30th day from your last refill.

30 Days. As a rule of thumb, DEA allows for providers to send in controlled substance refills every 30 days. They "allow" for exceptions of up to 2 days earlier but not as a general rule. Unless there is an extenuating circumstance, the script can be filled every 30 days. Most pharmacies have tightened their refill policies and have been sticking firm to the 30 day rule. The provider is able to send it in on day 28 but that does not necessarily mean the pharmacist will approve the early pick up.

Patients who make their routine follow ups and have a scheduled 90 day follow up on the schedule are considered active clients. If you are seen for an appointment and are booked for the appropriate follow up at the end of your session but then later decide to cancel your follow up on your own, refills are put on hold until you have a confirmed follow up.

Refills are pre-booked out during your face to face video follow up appointment and are listed in your treatment plan and on your portal under the appointment tab. Refills are only booked for weekdays only, Monday-Friday, and refill requests on Saturday & Sunday will not be accommodated.

Absolutely. If you choose to have refills pre-booked, just let me know at the follow up appointment. If you choose to cancel or not schedule pre-booked refills you must reach out to your provider via the client portal at least 48 hours prior to when your refill is needed so that it can be scheduled and your intake forms can be completed.

No, this is not a face to face video appointment or phone call… Simply just wait for the message: "prescription was sent." However there are forms and your blood pressure & heart rate reading are required to be submitted 24 hours prior to your appointment for all clients on a stimulant medication and for those being treated for high blood pressure.

All appointments will be canceled if payment is not made 24 hours prior to the appointment date and time. This includes refills. They are also canceled if you have not completed your required intake form for your refill.

Standard of care, DEA regulations, and recommended safe prescribing methods drive the necessity for the client to check in with the provider at a minimum of every 90 days. More and more these days pharmacies are requiring providers to send them a treatment summary that they can add to your profile at the pharmacy location. In this summary, pharmacies want to know your initial evaluation date, most recent follow up date, and next scheduled follow up in order to maintain compliance with the DEA audits they often have. They also want to be sure the patient is being seen by both video and audio for legal thorough identity verification. Telemedicine has been a wonderful venue allowing more clients access to care. With that said, there are certain guidelines and regulations in place that help guide providers, pharmacists and patients to ensure safe care and prescribing practices. The reason for such a tightening on "allowing or not allowing patients" the ability to get a script from a provider who is out of the area and from a telemedicine provider is because there have been a lot of shady and unsafe practices taking place. The COVID19 pandemic opened up a lot of opportunities for companies to provide new venues of care but some companies have not always had the best practices and infrastructure in place. This abuse of practice has caused the industry to slow down, take a step back and implement solid policies ensuring the patients are getting safe, effective and legitimate care. I am a stickler to regulations and standards. I believe each patient has the right to safe care so I follow pretty strict guidelines in order to maintain compliance.

REFUND POLICY You may request a refund 24 hours or more before your appointment by emailing us at patientsupport@helloklarity.com to cancel your appointment. If you have canceled your visit within the cancellation policy guidelines (24 hours or more prior to your appointment time) you may choose to request a refund. Refunds must be requested within seven days of your scheduled visit. If you would like to request a refund, you may contact customer support. If a request is submitted to support, please allow 7 business days for us to review your case. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit in one instance, we are under no obligation to issue the same refund or credit in the future. Should there be a payment dispute, you agree to contact patientsupport@helloklarity.com prior to taking any further action or requesting additional services. A customer service agent will reach out for more information and will email you once a decision has been made. Except for the $10 booking fee, all purchases are final and once paid, all fees are non-refundable regardless of whether services are utilized, except as prohibited by applicable law. There are no refunds issued for missed appointments. Refunds will not be issued for appointments that you attempt to cancel or reschedule within 24 hours of an appointment time. Please note that the entire service fee applies for all missed appointments. ***Please note that all refund requests must be reviewed and approved. Discharged patients or patients who ended their care are not eligible for a refund.***